Placing an Order:

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact Kesterberry at info@kesterberry.co.uk before placing an order with us.

A contract between the customer and Kesterberry for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer’s statutory rights.

Prices and availability of goods is subject to change without notice.

A delivery charge will be added to your order value where appropriate, please see postage and delivery details.

Your Right To Cancel:

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days.

How to Pay:

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Switch. Alternatively payments can be made by cheque, payable to Kesterberry. Please allow 7 working days for cheque clearance.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 17.5%.

Privacy:

All your personal details are kept private and never passed to a third party. We collect information about you to process your order and provide you with the best possible service. We are committed to protecting your privacy and all of the information you give us is private and secure. We do not disclose buyers information to third parties. All the information we receive is used to process your orders and develop a better online experience.

Please make sure the e-mail address you give us is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

Customer Care:

It is the policy of our company, to always listen to you, the customer. We welcome your comments and suggestions. If you have a problem or concern please email info@kesterberry.co.uk; all concerns will be acknowledged within 5 working days and will contain an estimated time scale for resolving the problem. We will ensure that the concern is dealt with in confidence and conclude the matter as quickly as possible, and all procedures and resolution action will be recorded and reviewed on a regular basis to identify areas requiring improvements.

Disclaimer & Limitations of liability

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

In using this website, the user shall agree to indemnify us against all claims, liability, damages, losses and costs arising from any breach of these conditions by the user or the use by any person accessing the website using user’s membership information.

All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT (but do not include delivery charges). Your credit card will be debited on despatch of the goods. The contract price of any product is the price in force at the time of your order or (if lower) the price in force when your confirmation email is sent.

Kesterberry reserve the right to make changes to the information in this Internet site, or to the services described therein without notice. The information and material provided in this Internet site does not constitute an offer to sell or the solicitation of an offer to buy, and must not be relied upon in connection with any information decision. We do not warrant the suitability of goods for a particular purpose. We shall have the right, at our discretion, to change, modify, add or remove terms of this agreement at any time without notice. Changes shall be effective immediately. You agree to review this agreement periodically since subsequent use by you of this site shall constitute your acceptance of any changes. Kesterberry shall have the right at any time to change or discontinue any aspect of the web site, including, but not limited to, the community areas, content, hours of availability and equipment needed for access to use. Such changes, modifications, additions or deletions shall be effective immediately upon posting and any subsequent use by you after such posting shall conclusively be deemed to be acceptance by you of such changes, modifications or deletions. Those who access this site from outside of the United Kingdom are responsible for any compliance with any local laws that may be applicable.

Kesterberry does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Kesterberry nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Kesterberry or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Kesterberry uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Kesterberry will not be responsible for any errors or omissions or for the results arising from the use of such information

While Kesterberry takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Kesterberry makes no representation that materials on this website are appropriate or available for use in other locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Customer Rights are not affected by any of our company terms and conditions.

Further, Kesterberry will not be responsible nor liable for your use of any other websites which you may access via links within this website. Kesterberry does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Kesterberry.

The entire liability of Kesterberry under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Kesterberry will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Kesterberry may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Kesterberry.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded

Copyright

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Kesterberry or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Kesterberry.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.