Returns Policy
If for any reason you are not entirely delighted with your purchase you may return the item to us within 28 days of receipt.
Please let us know whether you require a refund or exchange. We will be more than happy to refund the money in full (less postage) provided items are returned in their original condition with the receipt; the item is in new condition and in all the original packaging.
Please email us and let us know the goods are coming back, letting us know the reason for our records. The original receipt must be enclosed in the package or a refund cannot be processed.
Returning Goods:
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please:
Complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel; attach the invoice and send it back to:
Returns
Kesterberry
22 Griffiths Avenue
Cheltenham
Gloucestershire
GL51 7BH
When returning items you are strongly recommended to obtain proof of posting, we recommend you use an insured method of postage such as recorded delivery. Please take care how the goods are packaged; it is the customers responsibility to make sure the goods reach us safely and in their original condition. We cannot accept responsibility for parcels lost in transit.
We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
If an item is returned to us by the post office as uncollected mail we do not refund the postage charges.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
Refunds
You must include in the parcel the original receipt, we can only refund onto the credit card that was originally used.
We will email to confirm receipt of returned items and let you know when the credit card has been refunded. Refunds can take up to 7 days after we receive the parcel. Depending on the credit card or Bank refunds can take up to 5 working days to show on an account.
Please email us at info@kesterberry.co.uk with any concerns regarding returning your item. |
